Frequently Asked Questions (FAQ)
About Payment
Q: What payment methods are accepted?
A: We accept multiple payment methods including credit cards (Visa, Mastercard, American Express, etc.), PayPal, and bank transfers. Please check the available payment methods on the checkout screen.
About Customs Duties and Import Taxes
Q: Will I be charged customs duties for international shipments?
A: Yes, customs duties and import taxes may apply depending on the destination country. These fees are the responsibility of the customer. Please contact the customs office of your destination country for details.
About Sizes
Q: Can sizes be customized?
A: Yes, we offer custom orders. Please specify your desired size when placing your order. For requests other than standard sizes, we recommend contacting us before placing your order.
About Fabric
Q: What kind of fabric do you use?
A: We use cotton fabric for our products. You can find detailed information about the fabric on this page.
About Shipping Countries
Q: Which countries do you ship to?
A: We ship within Japan and also internationally. Shipping costs and delivery times vary depending on the destination country. Please contact us if you have any questions.
About Shipping Fees
Q: How much is the shipping fee?
A: Shipping fees vary depending on the destination region, weight, and size. The exact shipping cost can be confirmed at checkout.
About Shipping and Delivery Time
Q: How long does it take from order to shipment?
A: All our products are custom-made. Production typically takes 2-3 weeks after your order is confirmed. Please note that delivery times may be extended during busy periods.
About Handcrafting
Q: Are your products handmade?
A: Yes, all products are carefully handcrafted one by one by skilled artisans. We deliver high-quality finishes.